Support for Distributors & Partners
Get expert guidance on medical device selection, customization options, compliance requirements, and after-sales support. Share your market needs — our professional team will provide tailored recommendations and solutions.
FAQs
Frequently Asked Questions
How do I place an order?
You can place an order by contacting our sales team at info@maker-lighting.com or by filling out the quote request form on our website.
What is your minimum order quantity?
Our minimum order quantity is sample specification for research-grade products. For GMP products, minimum quantities vary.
What payment methods do you accept?
We accept credit cards (Visa, MasterCard, American Express), wire transfers, and PayPal.
How should I store my products?
Please refer to the product manual for specific storage conditions. Electronic devices should be stored in a dry, cool environment.
Do you provide product training?
Yes, we provide full product training and technical support for all our medical devices, including online and on-site options.
What are your shipping options?
We offer standard shipping (5-7 business days), express shipping (2-3 business days), and overnight delivery.
What quality documentation do you provide?
All orders include a Certificate of Analysis (CoA), test reports, and relevant compliance documentation.
Resources
Technical Documentation
Product Handling Guide
Best practices for storage, reconstitution, and handling of products
Download PDF →Solubility Guidelines
Recommendations for dissolving products based on their properties
Download PDF →Modification Guide
Overview of available product modifications and their applications
Download PDF →
Get Help
Contact Our Support Team
Our technical experts are available to help with your questions about medical devices, order inquiries, or any other concerns.
Email Support
info@maker-lighting.com
Response within 24 hoursPhone Support
+852 54138768
Mon-Fri: 9AM - 6PM HKTLive Chat
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Available during business hours